FAQ


When will my order ship and how long will it take to arrive?

Most products are baked to order and shipped within 4 business days of purchase. If you need an order sooner, please email us and we'll do our best to accommodate. Orders are mailed using USPS priority mail and will take between 2-3 business days to arrive.

 

What is the shelf life of your products?

We do not use any preservatives in our products so our cookies should be consumed within 10 days and our granolas within 6-8 weeks. Just keep our product sealed in a cool dry place or refrigerate to extend shelf life.

 

Do you ship international?

Unfortunately, due to cost and length of shipping time, we cannot ship outside the US.

 

Do you have a physical store?

We don't have a storefront, but we sell at markets on Long Island and at select retailers.


Where do you do your baking?

We bake out of a licensed commercial kitchen in Northport, NY

 

I have a nut allergy. Are your products prepared in a facility that handles nuts?

Yes, all our products, even if they do not include nuts, are prepared with equipment and tools that may be in contact with wheat (gluten), milk, eggs, soy, peanuts, tree nuts, seeds, and chocolate.

Do you do wholesale orders?

Yes! Please email us at ninasfreshbatch@gmail.com or call us at 516-840-6003.